Customer Care - Download Help
I have Windows XP and Adobe® Reader®, but I am not able to download your electronic downloads. What now?
In some cases, it is possible that your antivirus protection contains a firewall, a standalone firewall or other protective software installed to help prevent against spyware, viruses, malicious code, etc. which may be prohibiting your ability to download the pattern. If you think this might be the case, refer to your software's documentation for instructions on how to add safe sites to the software's list. Be sure to restart your computer after making changes to firewall and antivirus software settings because although they may appear to accept the new settings immediately, this is not often the case.
From here you can: