Customer Service - Download Help

I can't get my credit card number to work, what is the problem?

Incorrect information may have been entered at the time the order was placed. When entering your credit card number in the check out form, make sure you do not include any dashes or spaces, only numbers. Remember to select the expiration date shown on your credit card and don't forget to update your account information when issued a new credit card.

Debit cards must be the type that is usually referred to as a check card. If you are using a debit card, that does not have a credit card logo on it, this will not work; the type of card referred to as an ATM card will not work.

Prepaid credit cards issued by a major credit card company are accepted.


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