Customer Service - Download Help

Are my purchases available on the iPad, Kindle, and other e-Readers?

You can purchase and download digital product from our site directly to your iPad into the iBooks application. Be sure to always do this using secure wireless or Internet. The pattern or book will show up in the bookshelf under PDFs instead of Books.

You can purchase and download digital product from our website directly to your iPad into the iBooks application. Be sure to do this using secure wireless or Internet. The pattern book will show up in the bookshelf under PDF's instead of Books. You can also choose to download patterns to the iPad using the EPUB format.

You can purchase and download to many types of Kindles. To view your download product on the Kindle, you'll need to select the MOBI file option after purchasing your product and email the file to your Kindle device email address from your Amazon account email address.

You can find the Kindle device email address by looking in "Settings" and then selecting "My Account" where the Kindle email address is displayed. Please note that the address must be entered exactly as displayed in your Kindle including in the correct upper or lower case.

The Amazon email address is the email address associated with your Amazon.com account.

If you purchase digital product using a desktop or laptop computer, you'll need to do the following to view your product on the iPad. Beginning on your computer, select the PDF file to add to iBooks by importing it into iTunes. Open iTunes, then go to "File", "Add to Library" and then select the PDF file. Then select the file in the iBook section in iTunes and sync to your device. It will show up in the bookshelf under PDFs instead of Books.

For all other e-Readers, it will usually be best to choose the EPUB format and follow the instructions particular to your device for downloading.

 


From here you can:

Return to previous page.
Continue shopping.
Return to customer service.
Read frequently asked questions.

Cart-At-A-Glance Your shopping cart is empty. Checkout