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Customer Service

Technical Questions

Your complete satisfaction is guaranteed. If you are not pleased with your electronic download purchase for any reason, please notify customer service.

Why do I have to register to use

How do I sign in once I have registered?

What if I forget my username or password?

Can two people have an account on one computer?

How do I contact customer service?

My email address changed, how do I let you know?

I don't have a printer or I can't get my electronic download patterns to work on my computer, can you send me copies of of these patterns in the mail?

I received an error when trying to open my electronic download. What do I do?