Customer Service - Download Help

Are my purchases available on the iPad, Kindle, and other e-Readers?

You can purchase and download digital product from our website directly to your iPad into the iBooks application. Be sure to do this using secure wireless or Internet. The pattern book will show up in the bookshelf under PDF's instead of Books. You can also choose to download patterns to the iPad using the EPUB format.

You can purchase and download to many types of Kindles. To view your download product on the Kindle, you'll need to select the MOBI file option after purchasing your product and email the file to your Kindle device email address from your Amazon account email address.

You can purchase and download digital product from our website directly to your iPad into the iBooks application. Be sure to do this using secure wireless and download. Just access "My Bookshelf & Videos" and then select "Download to Device" beside the pattern you want to download. After the file opens, tap on the screen and select "Open in iBooks" in the upper right corner to save the pattern in iBooks. The pattern book will show up in iBooks as a PDF instead of Books. You can also choose to download patterns to the iPad using the EPUB format.

You can find the Kindle device email address by looking in "Settings" and then selecting "My Account" where the Kindle email address is displayed. Please note that the address must be entered exactly as displayed in your Kindle including in the correct upper or lower case.

The Amazon email address is the email address associated with your Amazon.com account.

For all other e-Readers, it will usually be best to choose the EPUB format and follow the instructions particular to your device for downloading.



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