Customer Service - Download Help

I received an error when trying to open my electronic download. What do I do?

Adobe Error

This error occurs most often when an electronic download did not completely download. This happens usually during periods of extremely heavy traffic on the site. Please try browsing to your bookshelf and clicking on the download link below the pattern with which you experienced the problem.

If you continue to receive this message over several attempts and feel you require additional assistance due to technical difficulties, please contact customer service for help.

From here you can:

Return to previous page.
Continue shopping.
Return to customer service.
Read frequently asked questions.