Customer Service - Download Help
How can I find out what electronic downloads I've already ordered?
If you've already ordered an electronic download pattern, you'll see a notice in the product description that says "You've already purchased this. Please check your bookshelf."
If you want to download a pattern again, just log in to your account and then access your bookshelf by clicking on My Account and then selecting "My Bookshelf & Videos." Just click on "Download to Device" beside the pattern you want to download again.
If you want to see a complete order history including both physical and digital products, please click on My Account and then select "Manage My Account" and "Order History."
From here you can: