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Customer Service - Download Help

Questions about electronic downloads

Your complete satisfaction is guaranteed. If you are not pleased with your electronic download purchase for any reason, please notify customer service.

What is an electronic download?

Can I order electronic downloads by phone and have them delivered to my home?

Can I buy digital products if I live outside the US and Canada?

Are you wondering if it's safe to use your credit card on the Internet?

I don't have a debit or credit card, can I still purchase your electronic downloads?

Can I change, cancel or delete an order for electronic downloads?

Can I return an electronic download?

How do I give an electronic download as a gift?

When will I receive my electronic downloads?

Are my purchases available on the iPad?

How do you deliver your electronic downloads and what are the charges?

Some products are only available as either print or electronic downloads. Why is that?

Do you have an access code from a digital product purchased on another website?