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Customer Service - Download Help

How do you deliver your electronic download and what are the charges?

All electronic downloads are delivered electronically. You will receive a confirmation email almost immediately with instructions for downloading your pattern from your bookshelf on our website. If you haven't received an email within one hour of your purchase, please check your bulk or spam folder.

If you don't find the confirmation email there, check your bookshelf for the pattern(s) by logging in to account, clicking on "My Account" in the top left and then selecting "My Bookshelf & Videos."

If you are unable to locate your purchases, please contact customer service.

No delivery or shipping charges are associated with electronic downloads! Electronic download products can be purchased by anyone anywhere in the world with a valid email address.