Frequently Asked Questions - Annie's Half-Price Club

What is Annie's Half-Price Club?

As a member of Annie's Half-Price e-Club, you will get $30 in "E-Bucks" each month that can be applied toward the purchase of any digitally-delivered products on AnniesCraftStore.com, including pattern downloads, ebooks, or streaming classes. The monthly membership fee is just $15.00 so you effectively get all your club purchases at half-price!

For your trial membership period, you get $10 in bonus E-Bucks that you can apply toward any future purchase of digital product, starting today! Then 10 days from today we will charge your credit card for your monthly membership fee of $15.00, unless you cancel before then. At the same time we will send you an email notifying you that you now have $30 in additional E-Bucks to spend on download purchases from AnniesCraftStore.com. You can view your E-Buck balance at any time simply by logging in to AnniesCraftStore.com.

If you cancel before the end of your initial 10-day, you will not be charged any fee. Please note that when you cancel you can't rejoin until one year after your cancel date, or one year after using up any E-Bucks that remain in your account after you cancel.

How do I use my E-Bucks?
Just shop as you normally would on AnniesCraftStore.com and add the patterns, book, videos or classes you want to purchase to your cart. We'll automatically apply your E-Bucks to the digital items you purchased and you'll see the number of E-Bucks spent in your order summary.
How long do I have to use my E-Bucks?
Your E-Bucks are always available to you to use. When you cancel your membership, any unused E-Bucks will remain on your account for you to use. You can let E-Bucks accumulate in your account, but when an account accumulates more than 100 E-Bucks, we will put the account on hold until you begin using them.
How can I cancel my membership?
You can let us know you want to cancel your membership by clicking on the "Cancel Membership" link found here. Please note that when you cancel you can't rejoin until one year after your cancel date, or one year after using up any E-Bucks that remain in your account after you cancel.
Do you accept international (non-U.S. and Canada) orders for the Club?
Yes, we welcome customers outside of the U.S. and Canada.
Can I put my account on-hold?
We're sorry, but we don't offer that option currently.
I was a member six months ago and cancelled. Why cannot I rejoin the Club?
Because of the exceptional discounts and values the Annie's Half-Price Club offers, we are unable to resume membership for those who cancelled less than one year previous or who have E-Bucks remaining on their account. We'll be happy to restart your membership one year after the date you cancel and after your E-Bucks are used.
How can I find out how many E-Bucks I have?
Just log in to your account on AnnieCraftStore.com to check your point balance. Your point balance will be shown in a green box in the top right corner of the screen. To see more detail about your point balance, please click on My Account and then "Manage My Account" and select the Annie's Half-Price Club in the Customer Service -- Manage My Account area.
How do I know how many E-Bucks a pattern or video will cost?
Just add items to your cart to see the value in E-Bucks. You can always remove them if you change your mind and choosing not to make the purchase. You do need to be logged in to your account on the site to see your E-Buck totals and product value.
I think my E-Buck total is wrong. How do I get this corrected?
If you think you're missing E-Bucks, please send us an email at Customer_Service@AnniesCatalog.com and provide the details of the transaction you think is wrong. We'll review it and get back to you within a couple of days.
Can I give a gift membership to Annie's Half-Price Club?
We are unable to accommodate gift memberships at this time.
Can I buy extra E-Bucks?
Purchasing extra E-Bucks is not an available option at this time.
What if I don't have enough E-Bucks for something I want to buy?
No problem! Just purchase what you want, we'll apply the E-Bucks you have in your account, and you can pay the remainder using a credit card or PayPal account.
How do I access the purchases I make with my E-Bucks?

You'll log in to your account on AnniesCraftStore.com and access your purchases by clicking on "My Account" and then "My Bookshelf & Videos." Then you can select either the Patterns, Videos, or Classes tab to download or watch your purchases.

Patterns can be downloaded to computers or other devices. Videos and Classes are watched on the AnniesCraftStore.com site and are not downloadable.

Can you mail me the patterns instead?
We're sorry, but the products purchased through club membership are only available in digital format and accessible by downloading or streaming from the AnniesCraftStore.com website.

From here you can:

Return to previous page.
Continue shopping.
Return to customer service.