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Frequently Asked Questions - Knit and Crochet Now!

FREE Membership

I was registered on your old site. Do I have to register again?
You may need to register again. If you have problems accessing your account, please use the "Forgot Your Password" feature on the sign-in page. If you're in our user database, we'll send you a password reset link.

If you receive a message that you don't have an account, please register again.
I can't remember my password. How can I get a reminder?
Please use the "Forgot Your Password" link located on the sign-in page. Just enter your user name or email address associated with your account. We'll send you an email with instructions on how to reset your password.
How can I change my password?
Sign in to your account on and then click on the word "Customer Service" in the upper left corner. Then select "Manage My Account" and then "User Profile" to update your password.
How can I change my email?
Sign in to your account on and then click on the word "Customer Service" in the upper left corner. Then select "Manage My Account" and then "User Profile" and enter your new email address.
I have a free membership currently. How can I upgrade to the ALL-ACCESS membership?
On any page in the Knit and Crochet Now! section of Annie's website, click on "Knit and Crochet Now! ALL-ACCESS" and follow the instructions on the membership order pages.
I saw a pattern on your show that I would like to have. Can you send it to me?
Most of the patterns shown on our show can be downloaded from our website. You must be registered on our site and be logged in to your account in order to see the link to download a pattern. We are unable to send patterns via email or by mail.
I love watching your show, but I can't find a station to watch it.
Please check our TV Schedule to locate a station in your viewing area.

Each PBS station decides independently which programs it will air. If you are not receiving Knit and Crochet Now! through your local station we encourage you to call, write or contact your local PBS station and let them know you want to see the show in your area. You, our viewer, have a powerful voice where PBS programming decisions are concerned and we appreciate your advocacy and influence on our behalf.
I live outside of the U.S. Can I view the show here?
The show can only be seen on U.S. stations. However, we will be posting videos from some shows on our website, which you could access. And we'll post the patterns for all of the projects demonstrated on the show, which you can download from our website free-of-charge. You'll just need to create an account on and be logged in before you can download the patterns.
Where can I find the Bloom Loom that was used in making the Bloom Loom scarf?
You can purchase the Bloom Loom at
I cannot find the pattern for the Bloom Loom hat that Drew Emborsky made. Can you tell me where to find that?
Unfortunately that pattern is not available through our website due to copyright restrictions. We're sorry but we cannot provide a source for the pattern.
I'd like the pattern for the purple shawl on the dress form shown on the show?
We're sorry, but that pattern is not available due to copyright restrictions.
I purchased A "Crochet Now" Book that included a DVD. The DVD will not work in my computer. Can you replace it?
The item you purchased was not sold by Annie's and unfortunately replacement DVDs are not available.
Can you tell me how to do a certain stitch/technique?
Please see our Stitch Guides and other helpful information on These may provide the information you need. Unfortunately, we are unable to provide other help with specific stitches or questions about techniques.
I am having problems with a pattern that I downloaded from your site. Can you help me?
Please check our revisions area to see if there are corrections on file for your pattern. Here is a link to the revisions area on our website.

If there aren't any revisions, or you don't find the answer to your question there, please complete the form provided there to contact our Pattern Services area for help. We'll get back to you with help in a couple of days.
I am trying to find a video on your website for one of your patterns that I download from your website but I can't find one.
We offer videos for many of the patterns, but not all of them. Being a member of Knit and Crochet Now! ALL-ACCESS allows you to access and video episodes from all seasons of the show.

We offer single episode videos for purchase on our site.
What is your policy concerning mailing lists?
We regularly communicate to our customers through the mail with information and offers from our family of companies. From time to time we make our customer mailing list available to other companies that sell goods and services that we believe would interest our customers. (We do not provide customer telephone numbers or email addresses to these companies.) If you prefer not to receive any of this information, or if you wish to receive only information from our family of companies, please notify us at

ALL-ACCESS Membership

Can I be billed for my ALL-ACCESS membership?
Membership requires that you make payment by providing your credit card. If we are unable to process your credit card, you'll be unable to access the website content and unable to take advantage of the discount on purchases.
How can I cancel my ALL-ACCESS membership?
You can submit your request to cancel here. We'll send you an email confirmation as soon as your cancellation is processed. If there's a service problem or other reason you wish to cancel, we hope you'll contact us first and give us a chance to solve the problem.
Do you accept international (non-U.S. and Canada) orders for the Club?
Yes, we welcome customers outside of the U.S. and Canada (except Quebec).
Can I receive the 10 percent discount if I mail or phone in my order?
We're sorry, but the 10 percent discount on purchases is only valid on orders placed on the website.
Can I give a gift membership to the ALL-ACCESS membership?
We are unable to accommodate gift memberships at this time.

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